At Axton Travels, customer satisfaction is our priority. We want you to feel confident when purchasing our outdoor and travel products. Please review our policy below.
1. Eligibility for Returns
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Products can be returned within 7 days of delivery.
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To be eligible, items must be unused, in their original packaging, and in the same condition as received.
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Proof of purchase (invoice or order confirmation) is required for processing returns.
2. Non-Returnable Items
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Items damaged due to misuse or mishandling after delivery.
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Products bought on clearance or marked as “final sale.”
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Customized or personalized items.
3. Refund Process
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Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days.
4. Exchanges
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Products may be exchanged for the same item if defective or damaged upon delivery.
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Exchange requests must be made within 7 days of receiving the product.
5. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a wrong item sent or a product defect.
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In such cases, Axton Travels will cover the return shipping fee.
6. Contact Us
To initiate a return, refund, or exchange request, please contact us at:
📧 [email protected]